DealConverter · Effective 04/02/2025
A product of Rytzu SaaS Technologies Private Limited
These Terms of Service ("Terms" or "Agreement") govern your access to and use of the software, platform, applications, websites, products and related services provided by Rytzu SaaS Technologies Private Limited, operating under the brand name DealConverter ("DealConverter", "Company", "we", "us" or "our"). By creating an account, accessing or using the Services, you agree to be bound by these Terms.
You must create a user account by providing all information required to access or use the Services. If you represent an organization and intend to use the Services for business or internal corporate purposes, we recommend that you and all authorized users from your organization register using your corporate contact information and corporate email address.
You agree to: - provide true, accurate, current and complete information during the registration process; and - maintain and promptly update the information provided during registration so that it remains true, accurate, current and complete.
If you provide information that is untrue, inaccurate, outdated or incomplete, or if DealConverter has reasonable grounds to believe that such information is untrue, inaccurate, outdated or incomplete, DealConverter reserves the right to suspend or terminate your account and restrict your current or future access to any or all of the Services.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.
In addition to all other terms and conditions of this Agreement, you shall not: - transfer, resell, sublicense, lease, rent or otherwise make the Services available to any unauthorized third party; - provide services to third parties based substantially on the Services without our prior written permission; - share a user account or user license between multiple individuals, except where the applicable subscription expressly permits such use or a license is reassigned to another authorized user; - except to the extent expressly permitted by applicable law, attempt to disassemble, reverse engineer, decompile or otherwise derive the source code or underlying structure of the Services; - attempt to gain unauthorized access to the Services, accounts, systems, networks or infrastructure associated with DealConverter; - use the Services in a manner that could damage, disable, overburden, impair or adversely affect the Services, servers, networks, systems or resources operated by DealConverter; - use the Services to transmit, upload, store or distribute viruses, worms, malware, spyware, malicious code or other harmful files or programs; - interfere with or disrupt the integrity, security, availability or performance of the Services or any data contained therein; - upload, transmit, store or share information belonging to another person or entity where you do not have the necessary rights, authorization, consent or permission to do so; - violate any applicable local, state, national or international law or regulation; - use the Services for competitive intelligence, benchmarking or development of a competing product or service without our prior written consent; - remove, alter, conceal or obscure any copyright, trademark, proprietary or other notices contained in or associated with the Services; - use the Services in any manner that threatens the unity, integrity, defence, security or sovereignty of India, friendly relations of India with other countries, or public order, or that causes incitement to the commission of a cognisable offence, prevents investigation of an offence, or is insulting to other countries; - create a false identity or otherwise misrepresent your identity or the origin of any communication; - use the Services to transmit information that is patently false or untrue where such information is knowingly published or transmitted with the intent to mislead, harass, cause injury or obtain financial gain; - use the Services for transmitting, distributing or facilitating unlawful, fraudulent, abusive, defamatory, obscene, discriminatory, threatening or otherwise prohibited content; - use the Services for activities that violate the rights of any third party, including intellectual property, privacy, publicity or contractual rights; or - use the Services in connection with any activity prohibited under applicable Indian law or other laws applicable to your use of the Services.
DealConverter, the DealConverter name, logo, brand identity, product names, service names, designs, software, interfaces, documentation and related materials are owned by or licensed to Rytzu SaaS Technologies Private Limited and are protected by applicable intellectual property laws.
Except for the limited rights expressly granted to you under these Terms, no ownership or other intellectual property rights in the Services are transferred to you.
You shall not use, reproduce, modify, distribute or display the DealConverter trademarks, logos or other proprietary materials without our prior written permission, except where such use is expressly permitted by applicable law.
The Services are provided to you on a subscription or other authorized basis and may include CRM, sales management, communication, automation, analytics, integrations, customer management and other SaaS functionality made available by DealConverter from time to time.
Your use of the Services is subject to: - your selected subscription plan; - applicable usage limits; - applicable laws and regulations; - third-party services and integrations used with the Services; and - these Terms and any additional terms applicable to specific features.
DealConverter may introduce, modify, suspend or discontinue features from time to time as part of the ongoing development and improvement of the Services.
You retain ownership of content and information that you submit, upload, transmit or otherwise provide through the Services ("Customer Content"), subject to the rights necessary for DealConverter to provide and operate the Services.
You are solely responsible for: - the accuracy, legality and reliability of Customer Content; - obtaining all necessary rights, permissions and consents required to collect, process, store and use Customer Content; - ensuring that Customer Content does not violate applicable law or third-party rights; - maintaining appropriate backups of important information where necessary; and - ensuring that your use of the Services complies with applicable privacy, data protection, telecommunications, marketing and messaging laws.
DealConverter does not assume responsibility for the legality or accuracy of Customer Content submitted by customers or users.
You shall not use the Services to upload, transmit, distribute or facilitate content that: - infringes intellectual property, privacy or other rights of third parties; - violates applicable law or regulation; - is fraudulent, defamatory, threatening, abusive or unlawful; - promotes or facilitates violence or criminal activity; - contains malware, viruses, spyware, worms, trojans or other harmful code; - constitutes unauthorized access to another person's systems, accounts or data; - involves unauthorized collection or processing of personal information; or - otherwise constitutes misuse of the Services.
DealConverter may suspend, restrict or terminate access to the Services where there is a reasonable basis to believe that prohibited activity or content is involved.
You are responsible for maintaining the confidentiality and security of your account credentials, including usernames, passwords, authentication credentials and API credentials.
You must not disclose your credentials to unauthorized persons.
If you become aware of or reasonably suspect unauthorized access to your account or credentials, you must notify DealConverter promptly and take reasonable steps to secure the affected account.
DealConverter may take reasonable measures to protect the security and integrity of the Services, including temporarily suspending accounts where necessary.
DealConverter may suspend or restrict access to some or all of the Services where reasonably necessary, including where: - you violate these Terms; - your use of the Services presents a security risk; - your use involves suspected illegal, fraudulent or abusive activity; - required by law, court order, government authority or law-enforcement request; - payment obligations remain outstanding; - your use materially threatens the availability, security or integrity of the Services; or - suspension is necessary to protect DealConverter, its customers or third parties.
Where reasonably practicable, DealConverter may provide notice before suspension. However, immediate suspension may occur where circumstances require urgent action.
You may terminate your account in accordance with the applicable subscription terms.
Upon termination, your access to the Services may be disabled and your Customer Content may be deleted or retained in accordance with applicable law, our data retention practices and any applicable agreement.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
DEALCONVERTER DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AVAILABILITY, ACCURACY, RELIABILITY AND SECURITY, EXCEPT TO THE EXTENT SUCH WARRANTIES CANNOT LAWFULLY BE EXCLUDED.
DEALCONVERTER DOES NOT WARRANT THAT THE SERVICES WILL ALWAYS BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR FREE FROM DEFECTS.
WE DO NOT GUARANTEE THAT THE SERVICES WILL MEET ALL OF YOUR PARTICULAR BUSINESS REQUIREMENTS OR THAT ALL ERRORS OR DEFECTS WILL BE CORRECTED.
YOUR USE OF ANY INFORMATION, CONTENT, DATA, INTEGRATION OR MATERIAL OBTAINED THROUGH THE SERVICES IS AT YOUR OWN RISK.
NO INFORMATION OR ADVICE PROVIDED BY DEALCONVERTER, ITS EMPLOYEES, REPRESENTATIVES OR SERVICE PROVIDERS SHALL CREATE A WARRANTY UNLESS EXPRESSLY PROVIDED IN THESE TERMS OR IN A SEPARATE WRITTEN AGREEMENT.
The Services may integrate with or depend upon third-party platforms, applications, APIs, communication providers, payment processors, messaging platforms, cloud infrastructure providers and other third-party services.
DealConverter does not control third-party services and is not responsible for their availability, performance, policies, actions, outages, changes or discontinuation.
Your use of third-party services may be subject to separate terms and privacy policies imposed by those third parties.
A change, suspension, restriction or discontinuation of a third-party service may affect corresponding DealConverter functionality.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DEALCONVERTER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITIES, ANTICIPATED SAVINGS, GOODWILL, BUSINESS INFORMATION OR DATA ARISING FROM OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICES.
DEALCONVERTER SHALL NOT BE RESPONSIBLE FOR LOSSES RESULTING FROM: - improper use of the Services; - unauthorized access caused by compromised customer credentials; - third-party services or integrations; - internet, telecommunications or infrastructure failures outside our reasonable control; - Customer Content; - failure by the customer to maintain appropriate backups; - use of the Services contrary to these Terms or applicable documentation; or - circumstances beyond DealConverter's reasonable control.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DEALCONVERTER'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) INR 50,000 (Indian Rupees Fifty Thousand); OR (B) THE TOTAL FEES ACTUALLY PAID BY YOU TO DEALCONVERTER FOR THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
You agree to indemnify, defend and hold harmless Rytzu SaaS Technologies Private Limited (DealConverter), its directors, officers, employees, representatives, contractors, affiliates and service providers from and against claims, losses, damages, penalties, liabilities, costs and expenses, including reasonable legal fees, arising out of or relating to: - your violation of these Terms; - your unlawful or unauthorized use of the Services; - your Customer Content; - your violation of any third-party rights; - your violation of applicable law or regulation; or - claims arising from your business activities or communications conducted through the Services.
DealConverter may collect and process information necessary to provide, secure, maintain and improve the Services.
Your use of the Services is also subject to DealConverter's Privacy Policy and applicable data protection laws.
You are responsible for ensuring that you have an appropriate legal basis and necessary permissions or consents for personal data that you submit to or process through the Services.
Where the Services are used to communicate with customers through email, WhatsApp, SMS, calling or other communication channels, you are responsible for ensuring compliance with applicable consent, opt-out, marketing and telecommunications requirements.
14.1 Third-Party WhatsApp Business Platform DealConverter may provide access to, integrate with, or facilitate the use of the WhatsApp Business Platform, WhatsApp Business API, WhatsApp Cloud API and related WhatsApp services provided by Meta Platforms, Inc. and/or its affiliates ("Meta"). The WhatsApp Business Platform and related services are third-party services operated and controlled by Meta. DealConverter does not own, operate or control Meta's WhatsApp platform, its enforcement systems, account eligibility systems, quality-rating systems, verification systems or policy decisions. Your use of WhatsApp through DealConverter is subject to the then-current Meta/WhatsApp Business Terms, WhatsApp Business Messaging Policy, WhatsApp Commerce Policy, WhatsApp Messaging Guidelines and all other applicable Meta policies and requirements.
14.2 Customer's Responsibility for WhatsApp Compliance The Customer is solely responsible for ensuring that its use of WhatsApp through DealConverter complies with all applicable Meta and WhatsApp policies, as well as all applicable laws and regulations, including obtaining valid consent/opt-in, respecting opt-outs, ensuring messaging quality, avoiding spam or fraud, and complying with privacy and telecom laws. Meta's policies may change from time to time, and the Customer is responsible for reviewing and complying with the latest applicable Meta policies.
14.3 WhatsApp Account Suspension, Restriction or Blocking Meta has sole authority and control over the approval, verification, quality assessment, restriction, suspension, disabling, blocking, termination and restoration of WhatsApp Business accounts and phone numbers. DealConverter does not guarantee that a Customer's WhatsApp account or phone number will remain active, verified, approved, unrestricted or available for use, and cannot override, prevent, guarantee against, or reverse a restriction, suspension, blocking or termination imposed directly by Meta.
14.4 WhatsApp Verification, Meta Verified and Blue Badge Any WhatsApp verification, Meta Verified subscription, verified business status or badge is controlled exclusively by Meta. DealConverter does not guarantee eligibility, approval, continued verification status, or restoration of a removed badge, and shall not be liable for loss, removal, suspension, denial or non-availability of any Meta verification status or badge.
14.5 No Guarantee of WhatsApp Availability DealConverter does not guarantee continuous or uninterrupted availability of WhatsApp functionality, which may be affected by Meta policy/API changes, account restrictions, infrastructure outages, template approval/rejection, messaging limits, quality-rating changes, and other circumstances outside DealConverter's reasonable control. Such events shall not, by themselves, constitute a breach of DealConverter's obligations under these Terms.
14.6 No Liability for Meta Enforcement Actions DealConverter shall not be liable for any loss, damage, business interruption or other consequence resulting from any action, decision, restriction, suspension, blocking, disabling, rejection, policy enforcement or service interruption imposed by Meta or WhatsApp, including account suspension/termination, messaging restrictions, template rejection, verification denial, or loss of a Meta Verified badge.
14.7 Customer Indemnification for WhatsApp Use The Customer agrees to indemnify and hold harmless DealConverter from claims, losses, damages, penalties, liabilities, costs and expenses arising out of the Customer's violation of Meta/WhatsApp policies, unauthorized or unsolicited messaging, failure to obtain consent or honor opt-outs, prohibited content, fraudulent communications, privacy violations, third-party rights infringement, or any action taken by Meta against the Customer's WhatsApp account arising from the Customer's use of WhatsApp.
14.8 Changes to Meta Policies Meta may modify its WhatsApp Business policies, technical requirements, pricing, eligibility criteria, messaging limits, verification requirements or enforcement procedures at any time. DealConverter may modify its integration, features or Services as reasonably necessary to accommodate such changes. Continued access to WhatsApp functionality may depend upon continued compliance with Meta's requirements.
14.9 Independent Relationship with Meta DealConverter is providing a software and integration service and is not Meta, WhatsApp, or a representative of Meta unless expressly stated otherwise in a separate written agreement. Nothing in these Terms creates a partnership, agency, joint venture or other legal relationship between the Customer and Meta or between DealConverter and Meta beyond the applicable third-party service or integration relationship.
Subject to your subscription plan, applicable technical limitations and these Terms, DealConverter may provide mechanisms for exporting certain Customer Content.
Exportable data may include information such as: - customer/contact records; - account information; - relevant CRM records; - user-generated information; and - other data that DealConverter expressly identifies as exportable.
Exportable data does not include DealConverter's proprietary software, source code, algorithms, internal system architecture, security mechanisms, confidential information, proprietary analytics or other information belonging to DealConverter.
Where data export functionality is available, you are responsible for importing and implementing the exported data into another system.
DealConverter may impose reasonable technical, security and operational requirements for data exports.
Following termination or expiry of your account or subscription, DealConverter may retain or delete Customer Content in accordance with its applicable data retention policies, legal obligations and contractual requirements.
You are responsible for exporting any data you require before termination where an export facility is available.
DealConverter may retain certain information where required for legal, regulatory, security, accounting, fraud prevention or dispute-resolution purposes.
DealConverter may modify these Terms from time to time to reflect changes in the Services, applicable laws, business practices or security requirements.
Where required by applicable law, reasonable notice of material changes will be provided.
Your continued use of the Services after the updated Terms become effective constitutes acceptance of the revised Terms, subject to applicable law.
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, disputes arising out of or relating to these Terms or the Services shall be subject to the jurisdiction of the competent courts having jurisdiction over the registered office of Rytzu SaaS Technologies Private Limited, unless otherwise agreed in writing between the parties.
If you have questions, concerns or legal notices relating to these Terms, please contact:
Rytzu SaaS Technologies Private Limited Brand: DealConverter Website: dealconverter.com Legal Email: legal@dealconverter.com
Questions about these Terms? Reach us at legal@dealconverter.com