DealConverter · Effective 04/02/2025
A product of Rytzu SaaS Technologies Private Limited
These Refund and Cancellation Terms ("Refund Policy") form an integral part of the DealConverter Terms of Service and apply to subscriptions, licenses and services purchased from Rytzu SaaS Technologies Private Limited, operating under the brand name DealConverter ("DealConverter", "Company", "we", "us" or "our").
By subscribing to or purchasing any DealConverter Service, you acknowledge and agree to this Refund Policy.
DealConverter may provide a 7-day free trial for eligible plans or Services.
The purpose of the trial is to allow the Customer to evaluate the features, functionality, usability and suitability of the Services before making a paid subscription.
Customers are encouraged to test the Services thoroughly during the trial period, including the features and integrations that are important to their business.
The Customer is responsible for evaluating whether the Services meet its requirements during the trial period.
Where a 7-day trial is provided, the Customer acknowledges that the trial period is an opportunity to identify functional or technical requirements before purchasing a paid subscription.
After the 7-day trial period, the Customer may choose to purchase a paid subscription.
By making a payment after the trial period, the Customer confirms that it has had a reasonable opportunity to evaluate the Services and has decided to proceed with the selected subscription.
The Customer is therefore expected to review the applicable plan, pricing, features, user limits, usage limits and other applicable conditions before completing the purchase.
DealConverter is committed to providing reasonable technical and product support to customers using the Services.
If the Customer experiences a technical problem, material functional issue or other genuine product-related issue, the Customer should contact DealConverter support through the support channels made available by DealConverter.
Upon receiving a legitimate product-related complaint, DealConverter will make reasonable efforts to: - understand the reported issue; - investigate the issue; - identify whether the issue is caused by DealConverter's Services; - provide reasonable troubleshooting or technical assistance; - provide a workaround where reasonably available; and - resolve or correct the issue where reasonably possible.
The Customer agrees to provide reasonable information, access, screenshots, recordings, logs or other information that may be necessary for DealConverter to investigate the reported issue.
If the Customer experiences a material technical or functional issue with the DealConverter Service, and: - the issue is reasonably determined to be attributable to DealConverter; - the Customer has reported the issue to DealConverter; - DealConverter has been given a reasonable opportunity to investigate and resolve the issue; and - DealConverter is unable to resolve the issue or provide a reasonable workaround,
then DealConverter may approve a refund for the affected subscription, subject to this Refund Policy and applicable law.
Where DealConverter determines that a refund is appropriate, the refund may be provided for the affected subscription period or transaction, as reasonably determined based on the circumstances.
For purposes of this Refund Policy, a "Product Issue" generally means a material defect, technical failure or significant malfunction in a core DealConverter feature that: - prevents the Customer from reasonably using the purchased Service; - materially prevents the Service from performing a core advertised function; or - causes a substantial failure of the Service to operate in accordance with its applicable documentation or agreed functionality.
Minor bugs, temporary interruptions, cosmetic issues or issues that do not materially affect the functionality of the Service will not ordinarily qualify for a refund.
A refund will not ordinarily be provided solely because: - the Customer changes its mind after purchase; - the Customer does not use the Services; - the Customer uses the Services less frequently than expected; - the Customer's business requirements change; - the Customer purchases a plan that does not match its requirements after having the opportunity to evaluate the Services; - the Customer does not use all available features or user licenses; - the Customer does not achieve the expected sales, leads, revenue or business results; - the Customer experiences problems caused by its own hardware, internet connection, network, configuration or third-party systems; - the Customer fails to configure or use the Services correctly; - the Customer violates the Terms of Service; - the Customer's account is suspended due to misuse or policy violations; or - a third-party service or platform causes the issue.
DealConverter may integrate with or depend upon third-party platforms, APIs, communication providers, cloud services, payment providers and other external services.
A problem caused by a third-party service does not automatically constitute a Product Issue attributable to DealConverter.
DealConverter will make reasonable efforts to assist the Customer in identifying and addressing integration-related issues where the issue is within DealConverter's reasonable control.
However, DealConverter does not guarantee the availability, performance or continued operation of third-party services.
DealConverter does not guarantee any specific: - WhatsApp message delivery rate; - read rate; - response rate; - conversion rate; - sales result; - lead generation result; - customer engagement level; or - return on investment.
Changes in delivery performance caused by Meta's ecosystem, recipient behavior, account quality, user reports, messaging limits, templates, policies or other external factors do not automatically qualify for a refund.
Customers may cancel their subscription through the cancellation mechanism made available by DealConverter or by contacting DealConverter through its designated support channel.
Cancellation will generally prevent future renewal of the subscription.
Unless the Customer qualifies for a refund under this Refund Policy or applicable law, cancellation does not automatically entitle the Customer to a refund for fees already paid.
Where applicable, the Customer may continue to access the paid Services until the end of the relevant subscription period, subject to the Terms of Service.
If the Customer voluntarily terminates a subscription before the end of its paid subscription period, the unused portion of the subscription will not ordinarily be refundable unless: - the Customer qualifies for a refund under this Refund Policy; - DealConverter expressly approves a refund; or - a refund is required by applicable law.
A Customer requesting a refund based on a Product Issue must contact DealConverter and provide sufficient information to allow the Company to investigate the matter.
The Customer may be required to provide: - account details; - subscription details; - invoice or transaction information; - description of the issue; - screenshots or recordings; - relevant error messages; - steps taken to reproduce the issue; and - other reasonably necessary information.
DealConverter may investigate the issue before determining whether the Customer qualifies for a refund.
DealConverter will generally attempt to resolve a genuine Product Issue before approving a refund.
The Customer agrees to cooperate reasonably with DealConverter's support team and allow a reasonable opportunity for troubleshooting, correction, maintenance, configuration assistance or deployment of a fix.
Where a reasonable workaround or alternative solution is provided that restores the material functionality of the Service, DealConverter may determine that a refund is not required.
Where DealConverter determines that a refund is appropriate, the Company will communicate the refund decision to the Customer.
The amount of the refund may depend on: - the nature of the issue; - the affected Service; - the period for which the Service was unavailable or materially defective; - whether the issue affected the entire Service or only a particular feature; - the amount paid; and - other relevant circumstances.
Unless a full refund is reasonably justified, DealConverter may provide a proportionate refund, service credit or other reasonable remedy.
Where a refund is approved, DealConverter will generally process the refund through the original payment method used for the transaction, subject to the applicable payment processor's capabilities and requirements.
The time taken for the refunded amount to appear in the Customer's account may depend on the payment gateway, bank or financial institution.
If the Customer believes that it has been charged twice for the same transaction due to a genuine payment-processing error, the Customer should notify DealConverter promptly.
After verification, DealConverter will take reasonable steps to correct a genuine duplicate or erroneous charge.
Customers are encouraged to contact DealConverter before initiating a payment dispute or chargeback relating to the Services.
Where a genuine billing or service issue exists, DealConverter will make reasonable efforts to resolve the matter through its support and refund process.
Customers must not initiate a fraudulent or unauthorized chargeback for a valid transaction.
DealConverter may provide relevant transaction and account information to payment processors or financial institutions in connection with disputed transactions, subject to applicable law.
Nothing in this Refund Policy is intended to exclude, restrict or override any statutory right, remedy or protection that cannot lawfully be excluded or restricted under applicable Indian law.
Where applicable law requires DealConverter to provide a refund, replacement, compensation or other remedy, DealConverter will comply with the applicable legal requirement.
This policy is intended to operate consistently with the Consumer Protection Act, 2019, applicable consumer protection rules and other applicable laws and regulations in India.
Customers may raise complaints, refund requests or service-related grievances with DealConverter through the designated customer support or grievance contact details published on the DealConverter website.
DealConverter will maintain a reasonable grievance-redressal mechanism in accordance with applicable law.
Grievance / Legal Email: legal@dealconverter.com
Nothing in this Refund Policy shall be interpreted as a waiver of any mandatory statutory rights available to a Customer under applicable Indian law.
Any provision of this Refund Policy that is found to be unenforceable or contrary to mandatory law shall be interpreted or modified to the minimum extent necessary to comply with applicable law, while the remaining provisions shall continue to apply.
DealConverter may update this Refund Policy from time to time to reflect changes in the Services, applicable law, payment processes or business practices.
The updated policy will be made available through the DealConverter website or applicable customer account interface.
Rytzu SaaS Technologies Private Limited Brand: DealConverter Website: dealconverter.com Legal Email: legal@dealconverter.com
Questions about this Refund Policy? Reach us at legal@dealconverter.com