DealConverter · Effective 04/02/2025
A product of Rytzu SaaS Technologies Private Limited
These WhatsApp Business API and Meta Platform Terms ("WhatsApp Terms") form an integral part of the DealConverter Terms of Service and govern the Customer's use of WhatsApp Business API, WhatsApp Business Platform, WhatsApp Cloud API and related WhatsApp functionality made available through DealConverter.
By registering for, accessing or using any WhatsApp-related functionality through DealConverter, the Customer agrees to these WhatsApp Terms in addition to the DealConverter Terms of Service.
DealConverter may provide integration with or facilitate access to the WhatsApp Business Platform, WhatsApp Business API, WhatsApp Cloud API and related services provided by Meta Platforms, Inc. and/or its affiliates ("Meta").
WhatsApp and the underlying Meta platform are third-party services. DealConverter does not own, operate or control WhatsApp or Meta's underlying infrastructure, algorithms, enforcement systems, account eligibility systems, messaging-quality systems, verification systems or message-delivery systems.
The Customer acknowledges that its use of WhatsApp through DealConverter is subject to the applicable terms, policies, requirements, technical limitations and enforcement decisions of Meta.
The Customer is solely responsible for its use of WhatsApp through DealConverter and shall ensure that such use complies with: - all applicable Meta and WhatsApp terms and policies; - applicable WhatsApp Business and messaging requirements; - applicable commerce and business policies; - applicable template and messaging requirements; - applicable privacy and data-protection laws; - applicable telecommunications and marketing laws; - applicable consent and opt-in requirements; and - all other laws and regulations applicable to the Customer's business and communications.
The Customer shall be solely responsible for the content, purpose, recipients and frequency of communications sent through its WhatsApp account.
The Customer is solely responsible for obtaining any consent, permission or opt-in required to communicate with its customers, leads, users or other recipients through WhatsApp.
The Customer shall: - obtain appropriate consent where required; - maintain appropriate records of consent where required; - communicate only for lawful and legitimate purposes; - respect applicable opt-out, unsubscribe and stop requests; - avoid unsolicited or unauthorized communications; - comply with applicable WhatsApp messaging requirements; and - ensure that its messages and content comply with Meta's applicable policies.
DealConverter does not guarantee or independently verify that the Customer has obtained the required consent from recipients.
Any consequences arising from the Customer's failure to obtain appropriate consent shall remain the Customer's responsibility.
The Customer acknowledges that Meta may establish, modify or enforce policies governing WhatsApp usage at any time. Such policies may include requirements relating to: - messaging quality; - customer consent; - user complaints; - spam prevention; - prohibited content; - business verification; - messaging limits; - message templates; - commerce activities; - account eligibility; - business information; - account history; and - other aspects of WhatsApp usage.
The Customer is responsible for remaining compliant with the latest applicable Meta and WhatsApp requirements.
DealConverter shall not be responsible for any adverse consequence resulting from the Customer's failure to comply with Meta or WhatsApp requirements.
The Customer acknowledges and agrees that Meta exclusively controls the approval, eligibility, verification, restriction, suspension, blocking, disabling, termination and restoration of WhatsApp Business accounts and WhatsApp Business phone numbers within the Meta ecosystem.
Meta may restrict, suspend, disable or terminate a WhatsApp Business account or phone number based on factors determined by Meta, including but not limited to: - violation of Meta or WhatsApp policies; - poor messaging quality; - excessive user complaints; - users blocking or reporting the business; - spam or suspected spam; - unauthorized messaging; - insufficient or invalid consent; - prohibited products, services or content; - template-related issues; - unusual messaging activity; - account history; - business verification or eligibility issues; - suspicious or fraudulent activity; - applicable legal or regulatory requirements; - changes to Meta's enforcement systems; or - any other factor determined by Meta.
The Customer acknowledges that DealConverter cannot guarantee that a WhatsApp account or phone number will remain active, approved, verified or unrestricted.
DealConverter cannot override, prevent or guarantee reversal of any restriction, suspension, blocking or termination imposed by Meta.
Where an appeal or review process is available, the Customer may be required to address the matter directly with Meta.
The Customer expressly acknowledges that DealConverter does not guarantee any particular WhatsApp message delivery rate, delivery percentage, read rate, response rate, inbox placement or message performance.
Successful transmission of a message from DealConverter's system does not guarantee that the message will ultimately be delivered to, viewed by or read by the intended recipient.
Message delivery and performance may be affected by factors within the Meta ecosystem and other factors outside DealConverter's reasonable control, including: - Meta's messaging infrastructure; - Meta's messaging limits; - account quality; - messaging quality; - recipient engagement; - recipient blocks or reports; - template approval or rejection; - template quality; - message content; - business eligibility; - account history; - Meta's spam and abuse detection systems; - recipient availability; - recipient account settings; - WhatsApp service availability; - changes to Meta's algorithms; - changes to Meta's enforcement systems; - changes to WhatsApp policies; - changes to messaging categories or requirements; - technical issues within Meta's infrastructure; and - other factors determined by Meta.
The Customer acknowledges that message delivery rates may fluctuate at any time and may vary between businesses, campaigns, recipients, message types and account histories.
Accordingly, the Customer shall not rely upon any historical delivery rate as a guarantee of future delivery performance.
DealConverter may display message status information or delivery-related information obtained from its systems or third-party platforms.
Such information shall not constitute a guarantee that: - a message reached the recipient's device; - a message was viewed; - a message was read; - a message was not filtered or restricted; - the recipient will respond; - the recipient will take any action; or - the communication will generate a business result.
DealConverter is not responsible for differences between message transmission, delivery, read status or recipient response.
DealConverter does not guarantee uninterrupted or continuous availability of WhatsApp functionality.
WhatsApp functionality may become unavailable, restricted or modified due to: - Meta policy changes; - Meta enforcement actions; - account restrictions; - phone-number restrictions; - messaging limits; - template restrictions; - account-quality issues; - verification issues; - technical changes; - Meta service outages; - API changes; - business eligibility changes; or - other circumstances outside DealConverter's reasonable control.
The Customer acknowledges and accepts these risks as an inherent part of using a third-party platform.
Any Meta Verified subscription, WhatsApp verification, verified business status, blue verification badge or similar designation is controlled exclusively by Meta.
DealConverter does not guarantee: - eligibility for Meta Verified; - approval for verification; - continued verification; - restoration of verification; - availability of verification; - continued display of a blue verification badge; or - any particular result from an application, review or appeal.
If Meta removes, denies, suspends, changes or otherwise affects the Customer's verification status or blue verification badge, such action shall be considered a decision of Meta and outside DealConverter's control.
DealConverter shall not be liable for the loss, removal, denial, suspension or non-availability of any Meta verification status or badge, to the maximum extent permitted by applicable law.
WhatsApp API is a communication and technology service and does not guarantee business performance.
DealConverter does not guarantee: - sales; - leads; - conversions; - customer responses; - delivery rates; - read rates; - response rates; - account approval; - account continuity; - messaging limits; - verification; - Meta Verified status; - blue badge status; or - any particular return on investment.
Business performance depends on numerous factors outside DealConverter's control.
The Customer acknowledges that WhatsApp functionality provided through DealConverter may depend upon Meta and other third-party services.
Accordingly, any change, suspension, restriction, outage, modification, discontinuation or limitation imposed by Meta or another third-party provider may affect the availability or functionality of the corresponding DealConverter service.
DealConverter shall not be responsible for third-party actions or failures that are outside its reasonable control.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DEALCONVERTER SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, BUSINESS INTERRUPTION, LOSS OF REVENUE, LOSS OF CUSTOMERS, LOSS OF BUSINESS OPPORTUNITIES, LOSS OF GOODWILL, LOSS OF DATA, LOSS OF VERIFICATION STATUS OR OTHER CONSEQUENCE ARISING FROM OR RELATING TO ANY ACTION, DECISION, RESTRICTION, SUSPENSION, BLOCKING, DISABLING, REJECTION, POLICY ENFORCEMENT OR SERVICE INTERRUPTION IMPOSED BY META OR WHATSAPP.
This includes, without limitation: - WhatsApp number blocking; - WhatsApp Business Account suspension; - WhatsApp Business Account termination; - messaging restrictions; - messaging-quality restrictions; - messaging-limit reductions; - template rejection or suspension; - verification denial; - removal or loss of a Meta Verified or blue verification badge; - loss of eligibility for Meta Verified; - reduction in message delivery; - restrictions resulting from user reports or complaints; and - changes to Meta's policies, algorithms, systems or eligibility criteria.
To the maximum extent permitted by applicable law, a Meta-imposed restriction, suspension, blocking, termination, verification removal, messaging limitation, reduced delivery rate, template rejection or other Meta enforcement action shall not by itself create an automatic right to a refund from DealConverter.
This includes circumstances where: - the WhatsApp number is blocked; - the WhatsApp Business Account is restricted; - messaging is limited; - delivery rates decline; - templates are rejected; - the account loses eligibility; - Meta Verified is removed or unavailable; - a blue verification badge is removed or unavailable; or - Meta changes its policies or technical requirements.
Any refund shall remain subject to DealConverter's applicable Refund and Cancellation Policy and applicable law.
The Customer agrees to indemnify and hold harmless Rytzu SaaS Technologies Private Limited (DealConverter), its directors, officers, employees, affiliates, representatives, contractors and service providers against claims, losses, damages, penalties, liabilities, costs and expenses arising out of or relating to: - the Customer's violation of Meta or WhatsApp policies; - unauthorized or unsolicited messaging; - failure to obtain required consent; - failure to honor opt-out requests; - prohibited or unlawful content; - fraudulent or misleading communications; - violation of privacy or data-protection requirements; - infringement of third-party rights; or - enforcement action taken by Meta as a result of the Customer's WhatsApp activity.
Meta may change its WhatsApp Business Platform, API functionality, policies, pricing, technical architecture, messaging limits, eligibility criteria, verification requirements or enforcement mechanisms at any time.
The Customer acknowledges that such changes may affect the availability, functionality, pricing or performance of WhatsApp features provided through DealConverter.
DealConverter may modify its integration or Services as reasonably necessary to accommodate such changes.
These WhatsApp Terms do not require a separate physical signature or standalone consent form.
By creating an account, selecting an applicable subscription, accepting the DealConverter Terms of Service, activating WhatsApp functionality or continuing to use WhatsApp-related functionality through DealConverter, the Customer acknowledges and agrees to these WhatsApp Terms.
These WhatsApp Terms shall remain effective for as long as the Customer uses any WhatsApp-related functionality provided through DealConverter.
These WhatsApp Terms shall be read together with the DealConverter Terms of Service and Refund and Cancellation Policy.
In the event of a conflict relating specifically to WhatsApp or Meta functionality, these WhatsApp Terms shall govern to the extent of that specific conflict.
Nothing in these Terms shall be interpreted as excluding or limiting any liability or legal right that cannot lawfully be excluded or limited under applicable law.
These WhatsApp Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, disputes relating to these WhatsApp Terms shall be subject to the jurisdiction of the competent courts having jurisdiction over the registered office of Rytzu SaaS Technologies Private Limited, unless otherwise agreed in writing.
Rytzu SaaS Technologies Private Limited Brand: DealConverter Website: dealconverter.com Legal Email: legal@dealconverter.com
Rytzu SaaS Technologies Private Limited
Brand: DealConverter